1 reviews | Active since Sept 2016

15 Dec 2016, 17:02

clueless, and unhelpful

<p>Cape Gate pnp has no baby trollies</p> <p>the customer service is terriable i asked where i could get the baby formula as i was not use to the store set up as i normally shop at n1 city. When i asked them for the item they looked me up and down and said straight to me they dont know and i must go look for myself.</p> <p>second of all i went to the customer service desk to buy stickezz for my son the ones that he did not have. i asked the lady for the ones i needed she huffed and puffed and said she doesnt know what the names of the stickezz where so i had to get the paper out of my own holding a baby and pushing a trolley just to get the picture of the stickezz to show her which i needed. then she looked in a container and said i dont have them yet when i looked in the container they where there and pulled out the ones i could see. then i got attitude from her and was told im not allowed to just take them out. any way i paid for the ones i took and left with disgust. i will never shop there again ill stick to my other branches</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Dec 2016, 17:20
Official

Good day Tammy-Lee Trzos,

Thank you for taking the time to write to us.

Please accept our sincere apologies for the poor service experience.

We are busy addressing your incident with our management team.

Kind regards,

Vanitha Venketas.