1 reviews | Active since Jan 2014
Clueless about customer service &consumer protection act
<p>A few times I have written about specific complaints on their website without any response from them. Last two complaints involved "ammonia smelling like" fish which was a simple health and safety alert. Last was on Thurs 19/01/17. A staff member packed my trolley in unfami**** manner that led to me leaving the parcel behind. Of which the parcel just disappeared. That's a serious matter but no one has attended to it. </p>
Good day Precious,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Precious,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas