SB
Samantha B

1 reviews | Active since Oct 2014

14 Sept 2016, 10:47

Clothing purchase got me stitched up - 9 Sep 2016

<p>I have bought Cherokee Jeggings twice from PnPay clothing and been helped by Devi Moodley each time. This last occassion I bought yet another pair, the fit is perfect for me. I wore them and noticed a seam on the leg was coming apart. I took my receipt in and asked Devi to swop them for another pair in perfect condition. She flew off at me saying that 'NO ONE' would take these back as I had worn them. I pointed out that there was a flaw in the stitching and she raised her voice at me in front of all and present saying I have worn the imperfection into the trousers. I was non-plussed, I couldn't believe it. Am I to analyse my purchase in case there is a problem before wearing/consuming the goods? I wish to take the matter further, if I hadn't been so upset I would have asked to see a manager. Upset and afraid.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply14 Sept 2016, 12:11
Official

Good day Samantha

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service and product experience. We are addressing the issue with our Clothing team and will be in touch with feedback.

Kind Regards

Anwar Mooideen