HG
Heather G

1 reviews | Active since Sept 2018

05 Jun 2019, 14:24

Clothing Disaster

Good Day, A week ago I purchased a pair of pants for Hayfields Branch. They were fa bit tight so went back to the Midlands Mall. Unfortunately I couldn't find my tillslip. The lady said no problem and put the pants by the till. I then find a bigger size to be informed that those pants are now on sale and that she has adjusted the price on the price tag. I paid R179.99 and she then marked them down to R139.99. This is totally disgraceful and unacceptable. Why do I loose R40-00 because your clothes sizes are tight fitting. I normally take a 36 but from precious experience I always take a size bigger yet they were still tight. At no time did she tell me that unless I produce the slip she cannot give me the full price. She marked them down without my consent. I now sit with a pair of pants marked down. Should I find the slip they still won;t change them. Totally unacceptable, 50% of my clothes are purchased form PnP but I won;t purchase clothes from your store any longer

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Jun 2019, 10:07
Official
Good day  Heather Greene, 
 
Thank you for taking the time to address your concerns with us. 
 
We are busy addressing this with our clothing team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team