CLIENT SERVICES NEVER CONTACTED ME TELEPHONICALLY

UP TO NOW MARISE BROWN FROM PICK N PAY HAS NOT CONTACTED ME NOR HER COLLEAGUES. DOES IT MEAN I AM WORTH NOTHING TO THEM AS A CUSTOMER?? AFTER MY COMPLAINT LAST WEEK ALREADY REGARDING THE MCCAIN MIXED VEGETABLES THAT I BOUGHT AND FELL SICK AFTER CONSUMING IT. I HAD NO REASON TO MAKE THEM AWARE IF THERE WAS NOTHING WRONG ABOUT THAT MIXED VEGETABLES. I STILL NEED AN EXPLANATION AND ATTENTION AS A CUSTOMER WHO SPEND MY MONEY DAILY AT PICK N PAY, IF THEY DON'T BELIEVE THAT THEY CAN CHECK MY SMART CARD HOW OFTEN I SPENT MY MONEY AT THEIR SHOP. SHOULD I NOT GET ANY RESPONSE I WILL TAKE IT UP FURTHER WITH RELEVANT AUTHORITIES AND THAT IS NOT A THREAT. I DEMAND TO BE TREATED WITH RESPECT AS A CUSTOMER.