EM
Enid M

1 reviews | Active since May 2012

08 Aug 2017, 10:56

Client Service

<p>05/08/2017 was at PnP Mulbarton & not happy abt da service I received. Calamata Sytle Olives 770g. on the shelf the price was R17.99 but was charged R59.90, i realised diz in da car & I went back into da store to verify da price then spoke to da supervisor regarding diz. She then went 2 da manager who decided to give me my money back instead of rectifying da problem. Worse the staff dooesn't even know their manager's surname when I asked for her name & surname. I mean what diz manager did showed very well that she doesn't care abt PnP clients hence now PnP is retrenching. PnP should start retrenching pepople like her.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Aug 2017, 12:29
Official

Good day Enid,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,