NR
Ntswaki R

1 reviews | Active since Apr 2017

08 Oct 2020, 08:53

CLIENT HARRASSMENT

Today i went to PicknPay Lebowakgomo early in the morning before work- as usual. but i was disturbed by the way the "supervisor" harassed me on the queue infront of the customers. I was not aware that we need to explain what is inside of our bags before we end the store, my surprise is i shop in the same store almost daily and with the same Laptop bag- what really changed this time i dont know. I am not happy how she questioned me what is inside of my bag and if theres anything that "BELONGS" to Pick n Pay - As though i am a *****. She continues to say when am done paying i should come to the door so they can search my bag. LET LEVEL OF DISRESPECT AND NOT TRUSTING YOUR CUSTOMER ITS REALLY HEARTBREAKING AND WE SPEND OUR MONEY SO THEY CAN GET PAID, HOW THEY TREAT US LIKE *****'S. Since the change of management the service has been very bad and most of the employees working in the Mall are not happy.

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Replies (1)
Pick n Pay
Pick n Pay's reply09 Oct 2020, 05:10
Official
Good day Ntswaki, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday             08:00 - 19:00 
Sunday & Public Holidays  09:00 - 17:00  Our Contact number is ***
Kind regards,
The Pick n Pay Team

Best regards,