CLICK & COLLECT PIC N PAY MULBARTON

I had the worst experience with pic n pay mulbarton today. I had placed an online order for click and collect. The directions on the website are very clear as to the fact that you simply show up and go to customer service and that is where you collect your groceries. For a start, there does not seem to be a customer service desk at all, I was directed to a security gaurd standing by the door who did not seem to know what he was doing. Even though I was directed to him, he directed me to another security gaurd who then asked that I produce hand over my ID (despite the fact that I had the order no. ) . He then opened the box with my groceries in it, had to go through it item by item ticking off, then he walked me to the fridge to retrieve my meat items etc. he then had to go make a copy of my ID. This entire exercise took at least 15 unnecessary minutes. I think the entire point of “click and collect is convenience and in this time of Covid-19 limiting the time spent at supermarkets. I used another click and collect service from a different supermarket and it was a pleasure, they bring the groceries to your car at a designated parking lot, no ID checking etc. another thing that really had me irritated is the fact that where items arw not available they don’t call you to advise of this, they just replace it as they wish, in my case replaced it with a more expensive item. I left very disappointed and I doubt I’ll ever use mulbarton pic n pay.