GT
Godfrey T

1 reviews | Active since Nov 2018

16 Nov 2018, 13:19

CLASS CUSTOMER CARE

In a world where scandal sells and excellence doesn't, l would to take this time to celebrate class! On the 13th of November 2018, around 8pm, l went into the above said Pick and Pay in-order to redeem groceries using my R100 cash back card, unfortunately l was in a rush and forgot to carry any cash along. l took groceries below R100, R98 to be precise, but was only notified that l must take goods that add up to R100 on the dot or buy more and then top up with cash, but the issue was that l had no money to top up at that moment in time! So the moment the two lovely managers picked that l was stuck at the till, they all came to inquire politely and all offered to help pay for the top up, off which they did...l saw love and class in their offer to assist with the R5 top up and l immediately became a fan of Equestria PNP. Please continue the great work

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Jan 2019, 13:14
Official
Good day Godfrey,  Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.  We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards, Pick n Pay Team 

Best regards,