1 reviews | Active since Nov 2017
Chicken off no refund without a slip
I bought packs if their house brand chicken fillets on 31.12.17.
I put then in the freezer on returning home afternoon. The expiry dates on the chicken was 2.01 and 4/01.
I defrosted a pack on Friday past and it was nit smelling as it should. Tried another pack and same problem.
On returning it this morning, the manager at the obs store said he can only assist if we have a till slip or used a smart shopper card. Of which i have neither.
I didnt expect the chicken to be off and if it was fault then i would accept my loss. But i have lost R120 on the chicken now...all because i did not retain my slip. Who keeps food slips anyway for 2 weeks.
Good day Yasmin Allie,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Thabisile Macuacua
Good day Yasmin Allie,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality.
We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Thabisile Macuacua