1 reviews | Active since Oct 2016

10 Jul 2017, 11:08

CHICKEN MEAT OFF / HAPPENS REGULARLY

<p>I would like to lodge a complaint about the raw chicken I have purchased on Saturday 1 July at Pick&Pay Bedford Centre. This is also not the first time this has happened, I complained on a previous occasion a couple of years ago, but nothing happened after that. In the last year I have now had this experience on more than one occasions. I buy chicken thighs & drum sticks and freeze them as I get home. When I cooked them after thawing during the day, I could smell the chicken was off. This happened on previous occasions with Chicken breasts as well. I followed the regular complaints channels, emailing the store and complaining online, but after a week had no response. This also happened in the past, just no response. </p> <p> </p> <p> </p> <p>I really hope that you can attend to this query this time, as I am sure there must be more complaints. You will need to fix something to make sure it doesn’t continue happening.</p> <p> </p> <p>I shop at Bedford Centre Pick & Pay most often, but really don’t feel like doing this any longer as this is happening too often. </p> <p> </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Jul 2017, 17:14
Official

Good day Vanessa,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor product quality.

We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.

Kindly respond to the email with necessary information to enable our team to investigate further.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas