1 reviews | Active since Sept 2017
Chicken in VEGETARIAN meal
On 1 September 2017 I bought a Cheese Bunwich at Pick n Pay Randridge Mall. Labled VEGETARIAN!!! I do not eat meat! The naanbread was filled with chicken! This is unbelievably unacceptable! I phoned the store and spoke to the manager. I was told i must return the product for a refund. I don't want a refund! I want the issue to be addressed.
Good day Michelle,
Thank you for contacting us.
We acknowledge receipt of your Hello Peter post regarding the problem you have experienced with the Pick n Pay Cheese Bunwich . However, in order for us to follow up your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:
Title:
Full name and surname:
Postal or residential address:
Smart shopper card number:
Name of the product:
Barcode of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay.
Should you have any further questions or queries please feel free to give us a call on the number provided below.
We can be contacted during the following office hours.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Kind Regards
Vanitha Venketas
Pick n Pay - Customer Care Consultant
Good day Michelle,
Thank you for contacting us.
We acknowledge receipt of your Hello Peter post regarding the problem you have experienced with the Pick n Pay Cheese Bunwich . However, in order for us to follow up your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:
Title:
Full name and surname:
Postal or residential address:
Smart shopper card number:
Name of the product:
Barcode of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay.
Should you have any further questions or queries please feel free to give us a call on the number provided below.
We can be contacted during the following office hours.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Kind Regards
Vanitha Venketas
Pick n Pay - Customer Care Consultant