ZS
Zanele S
1 reviews | Active since Nov 2023
06 Jan 2025, 09:50
Chicken green inside
Yesterday we bought chicken and rolls from pnp at klipspruit only to find that the whole inside was green n the chicken tasted bitter, my boyfriend even woke up with a swollen face today after eating the chicken, I suspect the inside of the chicken was not cleaned properly n bile was spilled, this is pure negligence from pick n pay... We bought it on line n it was delivered to us.
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Pick n Pay's replyOfficial
07 Jan 2025, 08:22Hello Zanele,
Thank you for reaching out to Pick n Pay Customer Care Team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Please accept our apologies for the poor product experience, as this is not the type of product quality we provide our customers with.
We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
Thank you for choosing Pick n Pay! Kind Regards, Pick n Pay Customer Care Team.
Thank you for reaching out to Pick n Pay Customer Care Team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Please accept our apologies for the poor product experience, as this is not the type of product quality we provide our customers with.
We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
- Full name and Surname:
- Mobile number:
- Smart shopper card:
- E-mail address:
- Store Name:
- Best before:
- Barcode of the product:
- Production date:
- Date of purchase:
- Batch number:
- Amount of items purchased:
- Amount of items bad/ off:
- Returning the product back to the store: Yes or No
- Price paid:
- Pictures:
- Store purchased at:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Thank you for choosing Pick n Pay! Kind Regards, Pick n Pay Customer Care Team.
Best regards,
Pick n Pay's reply07 Jan 2025, 08:22
Official
Hello Zanele,
Thank you for reaching out to Pick n Pay Customer Care Team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Please accept our apologies for the poor product experience, as this is not the type of product quality we provide our customers with.
We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
Thank you for choosing Pick n Pay! Kind Regards, Pick n Pay Customer Care Team.
Thank you for reaching out to Pick n Pay Customer Care Team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Please accept our apologies for the poor product experience, as this is not the type of product quality we provide our customers with.
We aim to give our customers the best quality products and produced goods. Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund. Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
- Full name and Surname:
- Mobile number:
- Smart shopper card:
- E-mail address:
- Store Name:
- Best before:
- Barcode of the product:
- Production date:
- Date of purchase:
- Batch number:
- Amount of items purchased:
- Amount of items bad/ off:
- Returning the product back to the store: Yes or No
- Price paid:
- Pictures:
- Store purchased at:
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Thank you for choosing Pick n Pay! Kind Regards, Pick n Pay Customer Care Team.
Best regards,