Check your Pick 'n Pay Smart Shopper Points!

I noticed in January that some of my Smart Shopper points are missing (+- |R390.00) A manager at one of the stores phoned the Customer Care Line and spoke to Mandy who promised to follow up with Headquarters as I did not receive any notification that I have to use some of the points. On the 9th of February I once again phoned and spoke to *****tlatla. She said that the credit had been approved and that it would be rectified within 48 hours. It is now more than a month later and still no credit. BAD BAD CUSTOMER SERVICE. I am a regular customer at Pick 'n Pay and I am now totally disgusted that they just take the points/money as they please. I earned those points and the money belongs to me not to you Pick 'n Pay. To date I have not even received a phone call to check whether I have received my points/money! I would appreciate you informing your customers before just taking their money and points Pick 'n Pay! Do something about your bad customer service and the time it takes to rectify an error. I think for PNP taking over a month to rectify a problem puts the cherry on the cake when it comes to useless service.