RM
RUTH M

1 reviews | Active since Aug 2011

05 May 2018, 13:21

CHECK YOUR BILL BEFORE LEAVING PICK N PAY!

Twice in 2 weeks I have bought Melitta ground coffee (the 500gm packets). On the shelf the price is shown as R85 (plus a few cents) but when I got to the check -out, the amount that was rung was R100.87. This happened first at the Park Meadows shop and secondly - yesterday - at ****arney Mall. Neither manager was in the least bit interested in taking the matter further (though at Park Meadows I was refunded R85.00 at ****arney it was less for some reason). I find it hard to believe that this is an accident - meaning that PnP is doing this deliberately in the hope that customers do not check their bills. This is happening at more and more stores and not just Pick n Pay - at Woolworths it's even more common.

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Replies (1)
Pick n Pay
Pick n Pay's reply07 May 2018, 15:15
Official

Good day Ruth,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas