1 reviews | Active since Aug 2011
CHECK YOUR BILL BEFORE LEAVING PICK N PAY!
Twice in 2 weeks I have bought Melitta ground coffee (the 500gm packets). On the shelf the price is shown as R85 (plus a few cents) but when I got to the check -out, the amount that was rung was R100.87. This happened first at the Park Meadows shop and secondly - yesterday - at ****arney Mall. Neither manager was in the least bit interested in taking the matter further (though at Park Meadows I was refunded R85.00 at ****arney it was less for some reason). I find it hard to believe that this is an accident - meaning that PnP is doing this deliberately in the hope that customers do not check their bills. This is happening at more and more stores and not just Pick n Pay - at Woolworths it's even more common.
Good day Ruth,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Ruth,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
