AW
Annette W
1 reviews | Active since Mar 2013
09 Mar 2019, 13:50
CHEATED!
I ordered from PnP Umbogintwini for delivery as is my usual practice.
Included in the order were two (sealed) boxes of 40 chocolates each. This is NOT what I received!
I received - loose - 39 chocolates - some of which were broken!
When I emailed them (28 February) to ask for my refund of 7.70 - the price of the missing chocolate - I was ignored. Still have had no response to date.
Helpful (0)
Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
18 Mar 2019, 13:26Good day Annette,
Thank you for choosing Pick n Pay.
Please accept our apologies for the inconvenience caused.
We view this incident in a very serious light, we are busy addressing this with our online management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay.
Please accept our apologies for the inconvenience caused.
We view this incident in a very serious light, we are busy addressing this with our online management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Best regards,
Pick n Pay's reply18 Mar 2019, 13:26
Official
Good day Annette,
Thank you for choosing Pick n Pay.
Please accept our apologies for the inconvenience caused.
We view this incident in a very serious light, we are busy addressing this with our online management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay.
Please accept our apologies for the inconvenience caused.
We view this incident in a very serious light, we are busy addressing this with our online management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Best regards,
AW
Annette W's updateReviewer Update
18 Mar 2019, 18:17My apologies, amount should be 79 received - 1 missing
AW
Annette W's update18 Mar 2019, 18:17
Reviewer Update
My apologies, amount should be 79 received - 1 missing
AW
Annette W's updateReviewer Update
26 Apr 2019, 06:29Where is my chocolate / refund please???
Believe me I shall NOT patronize your business again unless I receive satisfaction!
AW
Annette W's update26 Apr 2019, 06:29
Reviewer Update
Where is my chocolate / refund please???
Believe me I shall NOT patronize your business again unless I receive satisfaction!