Charging VAT on vegetables

On Wednesday we delivered to the Manager at Piet Retief Pick n Pay a number of invoices reflecting vat charged on vegetables. Our query was why this had been done and what action the company would take to reimburse for the vat charged. He undertook to take it up with his Head Office. On Thursday, after we followed up (i.e. no response from PnP), he said HO said there had been a glitch. No response with regard to refund.<br> <br> On Friday I called PnP Customer Care line as we still had not had a response. I specifically stated that I would take this situation to social media if I had no satisfactory resolution as it was taking too long to get a reaction. My main concern was how many customers had been innocently affected by this \glitch"with no action from the company! Further"