1 reviews | Active since Feb 2018
Charged without delivering goods
After numerous attempts at trying to contact P nP, I am left with no other option than to file a ***** complaint. I ordered online on 27th Jan, with delivery scheduled between 7PM - 8-PM on Monday the 29th. It is now the 1st of Feb and despite the money having come off my account and this has been confirmed by my bank - I have yet to receive my order. I will be lodging a formal ***** complaint with my bank and the ombudsman if i have not been contacted by 4PM today.
ORDER REF NO: # ********** 055.
Good day Nina,
Thank you for taking the time to address your concerns with us.
Sincere apologies for the inconveniences caused to you.
We have been advised by the online shopping team that you had requested for this order to be cancelled.
Your refund was processed on 05.02.2018. Please allow between 3-5 working days for your bank to make the refunded amount available to you.
Your tax credit number is : ***
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Good day Nina,
Thank you for taking the time to address your concerns with us.
Sincere apologies for the inconveniences caused to you.
We have been advised by the online shopping team that you had requested for this order to be cancelled.
Your refund was processed on 05.02.2018. Please allow between 3-5 working days for your bank to make the refunded amount available to you.
Your tax credit number is : ***
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas