Charged twice

Hi there,

I came to shop for Easter weekend on Thursday morning. When I was at the tellers, for some time, they told me the systems were down. When they came back online, I swiped my Standard Bank Card about 3 times, but it told me that the card was declined. I thought this strange, as I knew I had sufficient funds in the account.

I decided to use my business card instead (also Standard Bank), and to pay half in cash - and so the payment went through.

When I got to my car, I saw an SMS telling me that the first payment had also gone through. I rushed back to the store, and spoke to Lorraine, who said she would so tit out for me and get back to me. Lorraine did phone me back in about an hour to tell me that the initial payment did not go through, so I mustn't worry.

However, when I returned home and checked my account online - I see that the full amount was deducted from my personal account, and the half amount was deducted from my business account as well. I paid twice.

Please can you rectify this urgently. I was hoping to use this money to go away over the long weekend, and it is really bothersome that it is no longer available to me due to Pick n Pay's incompetencies.

The details of the purchase are as follows:

Cashier 3 GC28 389 ********** ********** 8 29.03.18 11:23

Please can you reverse the full payment of R1521,73 as soon as possible.

Many thanks Antonella Desi ********** 167