kL
kevin L
1 reviews | Active since Feb 2015
23 Jun 2022, 13:10
Charged incorrectly on order
I was incorrect charged incorrectly on order and now they refuse to give me a refund on the difference.
At the time I placed the order, the online price was and still currently is R99,99 p/kg. When I received the order today I was charged at R149,99 p/kg.
After contacting Customer Service to rectify this simple issue, I was given a nonsensical response and basically told I was charged the right price and if I'm not happy I should go to the store myself and return it.
so basically either way I lose money.
Great service PNP...
Order number: ***4
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
30 Jun 2022, 16:29Hi Kevin,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience.
Kindly advise which product you were incorrectly charged for to enable us to address this complaint with our Online Management Team, also forward us your confirmation email that was sent to you which shows the price of R99.99 per kg.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience.
Kindly advise which product you were incorrectly charged for to enable us to address this complaint with our Online Management Team, also forward us your confirmation email that was sent to you which shows the price of R99.99 per kg.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply30 Jun 2022, 16:29
Official
Hi Kevin,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience.
Kindly advise which product you were incorrectly charged for to enable us to address this complaint with our Online Management Team, also forward us your confirmation email that was sent to you which shows the price of R99.99 per kg.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience.
Kindly advise which product you were incorrectly charged for to enable us to address this complaint with our Online Management Team, also forward us your confirmation email that was sent to you which shows the price of R99.99 per kg.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,