FI
FAEEZ I
1 reviews | Active since Jan 2010
22 Feb 2021, 18:53
CHARGED FULL PRICE
I ordered goods online in December 2020 and some of the goods were on promotion. Pick n Pay's website never processed my order at the promotional prices and I was charged full price. I emailed them on several occasions and there's never a response. This is a possible reference number: 392295. Does Pick n Pay not have customer service managers overseeing these matters?
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Replies (2)
Pick n Pay's replyOfficial
23 Feb 2021, 07:40Hi Faeez, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you.
We will do a follow up on this for you with our Technical Team. Kindly forward us your 16 digit smart shopper card number that begins with *** to the below email address to enable out team to assist as currently there is no card attached to the online profile.
Kindly take note that these offers can only be activated provided that there is a smart shopper card attached to the profile.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Email address: ***
Kind regards,
The Pick n Pay Team
We will do a follow up on this for you with our Technical Team. Kindly forward us your 16 digit smart shopper card number that begins with *** to the below email address to enable out team to assist as currently there is no card attached to the online profile.
Kindly take note that these offers can only be activated provided that there is a smart shopper card attached to the profile.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Email address: ***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply23 Feb 2021, 07:40
Official
Hi Faeez, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you.
We will do a follow up on this for you with our Technical Team. Kindly forward us your 16 digit smart shopper card number that begins with *** to the below email address to enable out team to assist as currently there is no card attached to the online profile.
Kindly take note that these offers can only be activated provided that there is a smart shopper card attached to the profile.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Email address: ***
Kind regards,
The Pick n Pay Team
We will do a follow up on this for you with our Technical Team. Kindly forward us your 16 digit smart shopper card number that begins with *** to the below email address to enable out team to assist as currently there is no card attached to the online profile.
Kindly take note that these offers can only be activated provided that there is a smart shopper card attached to the profile.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Email address: ***
Kind regards,
The Pick n Pay Team
Best regards,
FI
FAEEZ I's updateReviewer Update
23 Feb 2021, 18:42***96 9223
FI
FAEEZ I's update23 Feb 2021, 18:42
Reviewer Update
***96 9223