CHANGES TO Pick n Pay online shopping process

Good Day, I regret having to start the year with negative comments but feel I need to express my disappointment with my current Pick n Pay on Line Shopping experience. I have utilized this facility almost weekly for the last two years or so and have always been very satisfied with the transactions. Towards the end of 2022 I believe Pick n Pay changed the way the online shopping orders are processed and that's when I started to experience a number of issues. It seems the orders are now processed by the nearest Pick n Pay Store and no longer though a central warehouse. In the past orders were always acknowledged by SMS the day prior to delivery and again on the morning delivery was scheduled. Most orders were processed correctly and on time. With the new system, there are no more SMS messages ,orders are never on time in spite of the R 50 delivery charged for your time slot preference. Items supp**** are often incorrect or not supp**** due to non availability. I have made contact with the supervisor in charge of deliveries and thankfully he has always assisted me by sending a driver with my order. One day I had requested the 11:00 to 13:00 time slot and the delivery happened after 16:00. I'm afraid this is becoming too unreliable and I see myself seeking alternate online shopping.