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valentia M

1 reviews | Active since Feb 2016

25 Jan 2025, 17:43

Changed delivery time and day without communication

Pick n pay ASAP you continue to disappoint me each time I use your services!! Tell me how do you change the delivery time and date without notifying me?? When I initially placed an order at 15:56pm the delivery time was 16:30 -17:00pm and it changed to 17:00pm luckily I took a screenshot this time around. The next thing when I track my order I see time has now changed to the following day at 8-9am😡 Make it make sense please!!! If I knew this prior I wouldn't have proceeded to place the order, I mean I wanted some of the items for dinner! It's now 17:37 So tell me what should happen?? I tried calling your support center and I held in for a good 15 minutes without going through!! No information on your operating hours so one just have to hold on hoping that someone will answer😳 I also hate the fact that my money will still take forever to be refunded. I am so done with Pick n Pay ASAP!! I AM NOT HAPPY AT ALL!!!!

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Replies (1)
vM
valentia M's update02 Feb 2025, 13:37
Reviewer Update
You are yelling me a bunch of nothing!!! When I placed an order it way before your closing time. You are failing to admit the fact that you do not communicate with your customers!! I'm not the only one who complained on the 25th of Jan 2025 due to a a non delivery and change of times.

This right here is a lack of accountability!!