CEO of PnP must fix delivery problems!

I placed an online order on the Pick n Pay application on 4 September 2022. When it was clear that the delivery are not forthcoming, I contacted the PnP Customer Service. She would have made enquiries about where the delivery is. I then got an e-mail stating that my order was undeliverable! No reason was given. I was at home and waiting. On the app the correct address for delivery was given, with my correct cellphone number. A note was also made on the app that the person must phone me once he is at the security gate so that I could take the delivery. Nobody phoned me or left a message. I again phoned customer care and the lady told me that she would arrange that my money would be put back into my bank account. This is bad service delivery and should never have happened. I am indeed a very unhappy customer... The CEO of PnP was quoted recently saying the following in a media article... and still PnP is failing its customers! “We have let our customers down over the past couple of years. And that’s the unvarnished truth,” Boone, who has been in the Pick n Pay top job for a year said.