Cellphone ****** while in manager's office

Good Evening,

After sending an email to head office with no response after a few days, I finally decided it's time to take this further.

A week ago my cell phone fell out of my bag after strapping my toddler into my vehicle. The sweet guy that usually helps me unload my groceries into vehicle, picked my cellphone after I left, and gave it to the manager on duty at Pick N Pay Parklands. I went back to Pick N Pay two days later and as I finished my shopping and headed to my vehicle the same guy that helps me with my trolley told me that he picked up a phone and that it was mine's. I suddenly realized that I thought I misplaced it somewhere else, and as soon as he told me , I headed back into the store to the manager's office and told them that I'm there for the missing phone. They couldn't find it, and asked me to leave my details, which I did. After 4hours of not hearing from them, I headed back to Pick N Pay, and was told that it was definitely ******. The lady told me unfortunately she didn't place it in a safe as she just out of in one of the drawers. I'm so furious as they didn't even try to take responsibility for losing it. The least they could do is try to take some responsibility. As I was told there is nothing they can do. Atleast they could've kept it safe until the owner came back for it. I'm so grateful to the guy that picked it up but as for Pick N Pay Parklands will never see me as a customer again.