Cell C cellphone sent back to Pick n Pay for repairs- Seven moths later no Feedback from the Store

Good day

7 months ago I bought a cellular phone at Pick n Pay in Montclair, Durban. After one month of buying a cellphone, it started to give me problems with low battery. I took it back to Pick n Pay in Montclair. Seven months later I still have not received my cellphone and no feedback from Pick n Pay or Cell C regarding my cellphone which was purchased cash. I have been visiting the store but each time I visit I am told they the cellphone is with Cell C and no feedback has been received. What pains me the most is that I every time I visit the store the staff at Pick n Pay always tell me they will do a follow up with Cell C and come back to me with feedback. I need assistance in getting the cellphone back or if it cannot be fixed I need to be reimbursed all the monies paid.

Regards, Lee Ann Khoza