Cat Fight
<p>I went to Pick n Pay in Kenilworth Centre on Wednesday (25/01/2017) for my monthly shopping after work. The Friskies wet cat food was on promotion. I waited for assistance and after 5min, I asked a random employee for assistance. 5min later she said someone will assist me. 5min later she said he was on his way.</p> <p>Another 5min later she said she is going to ask someone to call someone to assist me over the mike. In total, 20min later I left my shopping just then and there. Yesterday, 26/01/2017(Thu) I went back to Pick n Pay for the cat food only to find everything on the shelf but the “GRAVY”.</p> <p>Finally there was someone who assisted me but told me they sold the Gravy but it’s not in stock. I then went to the service area for a rain check. The lady behind the counter refused to give me one and bought all the price tags and said that they don’t sell the “Gravy” and shoved the orange tags at me.</p> <p>So I went to Checkers, Woolworths and Game and they all stock the Friskies gravy in the box. So I am confused….could you please clarify?</p>
Good day Ateekah,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Ateekah,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Hi Vanitha
Thank you for the reply but you have not answered my question!
Could you please investigate and let me know.
Thank you
Hi Vanitha
Thank you for the reply but you have not answered my question!
Could you please investigate and let me know.
Thank you
