Cashier swore at us and called us ****** !

@ the PNP Princess Crossing store today: We were sent from lane to lane, at last lane ( #16) cashier suddenly gets up decides she does not feel like ringing up our products, instead starts shouting that we are in the wrong lane ( after we were told to go to that lane) we explain this to her and her response was to swear at us, and to top it off call us ******! She then jumps up and runs away shouting. We ask for a manger and of course no one shows up until 15 min later! We are told we will get feedback , a written apology within in the hour. It's now 2 hrs after the incident , no phone-call has been received, no written apology NOTHING! PNP you should be so proud of your staff !!! !!!