RR
Riaan R

1 reviews | Active since Oct 2017

18 Feb 2018, 10:59

Cashier refuses to pack my groceries

Just come from edenglen store. All the tills are full so I go to the cigarette counter. Yet again I'm over by 1 item and she rings up my stuff and refuses to pack the stuff away.shes sitting scratching her hair and so upset cause it's not ten items yet the store is so full. This is the reason y i avoid url wen I can. Teach lebogang manners and customer service . Yourl are not giving me groceries for free . Dam bad stinking attitude would love to sit there and get paid for nothing . Very annoyed !!! Y must I always have these issues with url. Lesson learnt go wgetr ur money is appreciated ?

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Replies (3)
Pick n Pay
Pick n Pay's reply19 Feb 2018, 09:24
Official

Good day Riaan,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at the Edenglen store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Pick n Pay
Pick n Pay's reply19 Feb 2018, 09:24
Official

Good day Riaan,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at the Edenglen store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Pick n Pay
Pick n Pay's reply19 Feb 2018, 09:24
Official

Good day Riaan,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at the Edenglen store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas