pK
phindile K
1 reviews | Active since Jul 2013
21 Dec 2019, 18:28
Cashback
Always when want to do cashback/withdrawals from the tills they don't have money .....then today 21/12/19 wanted R1000 cashback the cashier Nyapele told me that their limit is 500 when I say it's ok then another story came she doesn't have money .I asked one of the staff members who was standing in front of the door she was not wearing a name tag asked her about the story I heard from the cashier she confirmed it and that is their rule as a store for security reasons and I should use the Express ATM's that's why they have them in the store.
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Pick n Pay's replyOfficial
23 Dec 2019, 15:11Hi Phindile,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor service experienced and any inconveniences caused to you.
For the safety of our customers and staff, cashiers are instructed to drop cash when it reaches a certain point therefore many stores may have set a withdrawal limit for their stores to avoid theft.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor service experienced and any inconveniences caused to you.
For the safety of our customers and staff, cashiers are instructed to drop cash when it reaches a certain point therefore many stores may have set a withdrawal limit for their stores to avoid theft.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Pick n Pay's reply23 Dec 2019, 15:11
Official
Hi Phindile,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor service experienced and any inconveniences caused to you.
For the safety of our customers and staff, cashiers are instructed to drop cash when it reaches a certain point therefore many stores may have set a withdrawal limit for their stores to avoid theft.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor service experienced and any inconveniences caused to you.
For the safety of our customers and staff, cashiers are instructed to drop cash when it reaches a certain point therefore many stores may have set a withdrawal limit for their stores to avoid theft.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team