CASH REFUND - NO URGENCY

Hi All We visited PNP Waterfront on the 25/02.2021, I bought a pkt of avos that was marked down to R30.00 - original price was R89.99. I realised I was charged the R30.00 and the R89.99. I contacted customer service and I was advised that they will contact the store to verify, the store then verified and advised that my R89.99 would be loaded on my smart shopper card 18.03.2021 - this will take 3-5 days to complete. Fast forward to numerous emails of following up and feedback - 06.04.2021 - the funds will now be delivered to my home, 12.04.2021 - still no funds being delivered - I have to rearrange the days that I go into work and yet still no delivery, 13.04.2021 - arranged for delivery the 14.04.2021 - yet again no feedback or response as to when delivery will happen,16.04.2021 - emailed for feedback or response and still nothing. For such a big corporation I am very disappointed at the lack of urgency for their customers, this has been going on since February - I mean how long or how complicated is it to load funds onto your card? I appreciate the extra mile of the store trying to deliver but this delivery will never happen as I am still waiting for contact and a verified date for delivery-constant delays