Careless, NO RESPONSE policy from Pick ' Pay Online team

Dear Pink 'n Pay Online Shopping team

My order number #*** was partially delivered on 2 December 2020 with a few items not handed to the courier for the delivery and the glass bottle broken spoiling everything inside the crate for another part of this order.

Since 3 December I have been reporting this matter with pictures and details of items not received, escalating this matter to your online team and customer care, reaching out to your teams multiple times to get this order fulfilled.

Your screaming silence in response to my queries and escalation ticket are the only action (NOT) I received from Pick 'n Pay.

Will you please be so kind to respond to my query on this forum or on my social media posts?

Many thanks, Johannes