Card limit decarese

I am writing to express my concerns about a recent incident I experienced at the PICK N PAY call center I called the center on Monday I spoke to consultant I requested my credit limit to be decreased and she informed me it will be done once she send thru the request, I called back on Saturday to find out that the limit is still not decreased I spoke to an *********** consultant who is now asking me to send id copy and a mail why didn’t the first consultant I spoke didn’t tell about id copy. I then called for the 3rd time requesting for a team leader to listen to my first call and then call me back its been now 4days and I still didn’t get a call from the team leader, I would like to bring to your attention the fact that I received extremely poor customer service during my calls just to reduce my limit, I am calling constantly to have my limit reduce as I want to pay of my debts I take it that PICK N PAY is refusing to decrease my credit limit and putting me more in debts. I need my limit decreased ASAP and all the call I made to the I need Pick n Pay to compensate me. Pick N Pay service sucks.