CF
Charnessa F
1 reviews | Active since Jan 2020
22 Jan 2020, 19:17
Cantu special - 5 items for R100
I left work early today and rushed to pick n pay to purchase their Cantu special as advertised in their catalogue for 5 selected items of Cantu products @ R100, which runs up until 2 February. When I got to the till, the products totaled R500 which I queried. The cashier was unaware of anything, another customer who had come in for the same thing advised that it was a printing error. I was taken to the info desk where I was ignored as if I wasn’t standing there. I eventually Left the stuff and walked out. If you advertise it, you honour the price advertised. Extremely frustrated and disappointed!!!!
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Replies (1)Pick n Pay's replyOfficial
27 Jan 2020, 09:43 Good day Charnessa Fisher, Thank you for taking the time to address your concerns with us. Sincere apologies for the printing error and inconvenience caused. Apology posters were sent to all stores for display. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Pick n Pay's reply27 Jan 2020, 09:43
Official
Good day Charnessa Fisher, Thank you for taking the time to address your concerns with us. Sincere apologies for the printing error and inconvenience caused. Apology posters were sent to all stores for display. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
