Can’t withdraw from my wallet

I’m honestly so disappointed with Pick n Pay. On the 29th of last month, I placed an order, but the items weren’t available. The refund was sent to my Pick n Pay Wallet instead of my bank account.

On the 30th, I tried to withdraw the money, but I was told they were moving from Pick n Pay ASAP to Pick n Pay, so I couldn’t access it. I kept trying the whole week and eventually called customer service, where I was told it was a system error.

On the 9th of September at 8:30am, I placed another withdrawal request. It showed as “withdrawal,” and I was assured the money would reflect in my account within 3 to 5 working days. Today is the 17th, and the money still hasn’t reflected.

This is unacceptable. My advice: don’t place orders with Pick n Pay, because when you try to withdraw your money, you won’t get it back easily. I’m still waiting for my refund.