Cannot use my Smart Shopper to cash in points if the QR code is not visible

Melkbosstrand. So how I hope PnP would close the shop and something better, Checkers or a Spar would take its place.

You cannot manage a shop without understanding the technical details of the systems you are working with.

Smart shopper has evolved, so that one can upload your card information to the phone and then scan at the till point. Problem is with the technology, some so-called managers don't understand it. Even though the till operator tells them the card reader doesn't display the QR code for scanning the card information and transferring it to the till. Then they enter the card information manually. But then for understandable reasons you cannot cash in the points.

Then they transfer it to another till (yes they can do that). But since the card information has been entered manually, the system still doesn't display the points.

So either one has to cancel the whole sale and then scan the goods, scan the QR code (if that one works), to cash in your points.

About a month ago I had the same experience with the same till point and a different (so-called) manager. He promised me that it would be fixed. The manager today said that it was fixed yesterday (again without understanding what the problem is)

So from now on I will rather drive to Big Bay's.Checkers store...