AT
Andy T
1 reviews | Active since Jul 2019
12 Feb 2025, 12:13
Cannot stop club SMS
Cannot stop multiple SMS from coffee club or pet club. Why can't I stop the SMS sent to my phnoe from your website! If you call the customer service number one doesn't know what number to press as there isn't a choice to stop the SMS. So far two people on this site have responded to my complaint and then closed my case but the SMS continue. Why does PnP make this such a painful process. Do NOT subscribe to a PnP club as they keep sending you these pesky SMS. If you block the number then guess what they use a new number. VERY FRUSTRATING
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Pick n Pay's replyOfficial
12 Feb 2025, 12:30Good day Andy, Thank you for reaching out to the Pick n Pay Customer Care team.
Please note that we have now opted you out of the both the pet and coffee clubs.
For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Please note that we have now opted you out of the both the pet and coffee clubs.
For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,
Pick n Pay's reply12 Feb 2025, 12:30
Official
Good day Andy, Thank you for reaching out to the Pick n Pay Customer Care team.
Please note that we have now opted you out of the both the pet and coffee clubs.
For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Please note that we have now opted you out of the both the pet and coffee clubs.
For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,