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angelique S
1 reviews | Active since Oct 2016
01 Jun 2020, 18:06
Cannot manage Client Accounts and Payments
I am now fed up and looking to close my account as my payment has still not been allocated and my account was blocked due to this, leaving us unable to get food during lockdown as I could not leave my house.
This is extremely unprofessional because I have paid and after numerous calls, WhatsApp messages emails and Facebook posts and messages, this has still not been resolved.
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Pick n Pay's replyOfficial
03 Jun 2020, 13:17Good day Angelique,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
he Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
he Pick n Pay Team
Pick n Pay's reply03 Jun 2020, 13:17
Official
Good day Angelique,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
he Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
he Pick n Pay Team