Cannot link Smart Shopper card to online profile - tech team refuses to believe me.

I have had a Pick 'n Pay smart shopper card since April this year, and I have not been able to link it to either my online profile, or the app. After several months of struggling, and several calls to tech support, I resorted to twitter. It has now been more than a month that I have been exchanging messages with some nameless person on twitter, and still the issue is not resolved.

The worst of it is, that I am getting a clear message that the so-called "technical team" refuses to believe that something is wrong. I have supp****, error messages and very detailed screen shots. My password has been reset more times than I care to remember. I have cleared my browser history (to my own great inconvenience!) numerous times, and tried to register over and over again, week in and week out. Always the same error. Always the same response - the team has checked, nothing is wrong, please clear your browser history and try again.

I am NOT trying again until I get a different response.

I will NOT let this matter rest.

Also - I have received no response whatsoever to the complaint I logged online about two weeks ago.

I demand that this issue be taken seriously for once, and that a real effort is made to solve my problem.