LC
Lilian C

1 reviews | Active since Nov 2013

20 Aug 2025, 08:36

Cannot fit/try on bras (including sports bras) and swimwear at Pick n Pay clothing store before purchasing

Pick n Pay, please direct me to the policy that prohibits fitting/trying on bras (including sports bras) and swimwear at Pick n Pay clothing stores. Not the policy prohibiting returns of underwear but the policy that prohibits fitting/trying on bras and swimwear in-store. Fitting on a sports bra and swimwear was allowed before but I just found out recently that it is not allowed. I checked with staff because from my experience including during this year, it was allowed. Considering this was allowed before, any prohibition now should be made explicit so that people don't have to go all the way to a Pick n Pay clothing store only to be told you cannot try on a sports bra and swimwear when they could have just gone to another store where they are allowed to try on these so as to buy the right fit.

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Replies (3)
LC
Lilian C's update20 Aug 2025, 08:48
Reviewer Update
I should add that I received conflicting information from staff at pick n pay clothing store when I checked - one stated that fitting/trying on is not allowed because their previous manager said so. Others said fitting was allowed (but once purchased returns are not allowed). The latter is what I was aware of from past experience. I also later got a delayed response on X that 'you cannot try on the bra in store even if it is just to ensure the size' but, as at the time of writing this, I have not been directed to the specific policy on this as requested.
Pick n Pay
Pick n Pay's reply25 Aug 2025, 15:24
Official
  
LC
Lilian C's update26 Aug 2025, 06:57
Reviewer Update
Pick n Pay's reply dated 25 Aug 2025 at 15:24 is not visible to me (I see title and date but the box appears blank).