EV
Elizabeth V
1 reviews | Active since Jul 2009
05 Dec 2019, 06:39
Cancelled order in the middle of the night
I placed an order on Black Frday with PnP Online. The funds were reserved in my bank. Last night at 22:32 I received an email saying there's a problem with my payment, I have to check my card and reprocess the payment. At 00:23 I get another email to say my order has been cancelled. Now, what exactly did PnP think I would would do while I slept?? How do you just cancel an order in the middle of the night??? Now I have lost all my specials. I don't know why I thought this time would be different, the online service has always been dissapointing and my orders always arrive late, wrong or cancelled. Note to self: avoid PnP online!!!!!
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Pick n Pay's replyOfficial
05 Dec 2019, 13:00Hi Elizabeth,
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the poor online experience & for any inconveniences caused to you.
We have done a follow up on your complaint with our Online Team and have been advised as per below:
* The Online Team picks and process orders after hours so we cannot delay this due to a failed payment and we have a limited time to rectify this.
*Failing this process, would delay all orders due to a waiting for failed payment corrections.
*We cannot allow an unlimited amount of time to rectify this as it will impact all other customers.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team.
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the poor online experience & for any inconveniences caused to you.
We have done a follow up on your complaint with our Online Team and have been advised as per below:
* The Online Team picks and process orders after hours so we cannot delay this due to a failed payment and we have a limited time to rectify this.
*Failing this process, would delay all orders due to a waiting for failed payment corrections.
*We cannot allow an unlimited amount of time to rectify this as it will impact all other customers.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team.
Pick n Pay's reply05 Dec 2019, 13:00
Official
Hi Elizabeth,
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the poor online experience & for any inconveniences caused to you.
We have done a follow up on your complaint with our Online Team and have been advised as per below:
* The Online Team picks and process orders after hours so we cannot delay this due to a failed payment and we have a limited time to rectify this.
*Failing this process, would delay all orders due to a waiting for failed payment corrections.
*We cannot allow an unlimited amount of time to rectify this as it will impact all other customers.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team.
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the poor online experience & for any inconveniences caused to you.
We have done a follow up on your complaint with our Online Team and have been advised as per below:
* The Online Team picks and process orders after hours so we cannot delay this due to a failed payment and we have a limited time to rectify this.
*Failing this process, would delay all orders due to a waiting for failed payment corrections.
*We cannot allow an unlimited amount of time to rectify this as it will impact all other customers.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team.