Canceled order, poor service and refund delay

Subject: Complaint Regarding Canceled Order, Poor Service, and Refund Delay

I am writing to express my frustration and disappointment with the service I received from Pick n' Pay Asap. On 22.12.2024, I placed an order with the intention of preparing Sunday lunch for my family. Unfortunately, the experience was nothing short of a nightmare.

After making multiple calls throughout the day to trace my order, I was finally informed at 19:00 that my order had been canceled. This late notification left me with no time to make alternative arrangements, completely disrupting my plans.

Adding to the frustration, I was informed that I would not be able to get my money back immediately. I was told that even if the refund is processed, I would only receive it after seven days. This is highly unacceptable, as the delay in refunding my money causes further inconvenience and financial strain. Their lack of communication, poor service, and refund policy have been deeply disappointing. This incident not only wasted my time but also demonstrated a lack of respect for their customers.

Additionally, I believe compensation for the inconvenience caused would be a fair and appropriate response.