Cancel ASAP and re launch when it's fully functional!!

To say I am disappointed with the service I have been receiving lately is an understatement!! PnP ASAP should just change its name to Pnp ****/ PnP no delivery! Or better yet, just cancel the new app altogether, rework it, and launch it when it's fully functional. 1. I placed an order on the 9th of April and used my smart shopper points as part payment but when I canceled the order (because had something I urgently needed to attend something and wouldn't be available to receive the delivery), my points were not refunded (till today) even though it says on the app you will be refunded in 2hours when u request a refund for your points. 2. Placed an order again on the 6th of May during the day it was not delivered. At 19:04, I received an email that my order was canceled because the store is closed. 3. On the 9th of May, I placed an order which was canceled, and again, I used points as part payment, but I was never refunded. I have sent emails several times all I get is differentcase/ref numbers,I have called so many times regarding this being transferred between 2 departments ASAP and smart shopper, and still no refund even today. Today I placed an order at 12:35 which was meant to be delivered at 14:00 -14:30 but still no delivery even now(17:40) I called the ASAP team, and they said they would contact the store and get back to me still nothing I called back ASAP, and apparently, the store is not picking up calls. The inconvenience this is causing is really bad because in my order there's bread which I have to use for kids' school lunches tomorrow. What angers me more is that they are going to cancel my order and I must wait 3-5days for my refund. I mean, why not refund me immediately so I can make a plan b like go buy bread at the garage at least!