1 reviews | Active since May 2016
Can I redeem smart shopper points for customer service
<p>On the 9th of May 2016 I wrote to Pick 'n Pay through their online complaints service, got an auto email response confirming receipt of my message, but I have since not received any feedback from Pick 'n Pay whatsoever.</p> <p>My complaint is as follows:</p> <p>When swiping my FNB card at the till point, after successfully entering my PIN, the machine immediately gives the message "Please remove card", as it does with a successful transaction, only the transaction is unsuccessful, with a slip saying "Cancelled". The cashier then has to call for a mobile POS, which then works. All the while I have to take being frowned upon and sworn by impatient customers in the queue.</p> <p>I have gone from refraining from visiting my favourite supermarket, to completely avoiding it, to no concern of Pick 'n Pay.</p> <p>This is the only retailer that I have a problem with swiping my FNB card. FNB has also confirmed that there is no error on their side with my card.</p> <p>Fix your ****, you're a well known retailer and you cannot do something as simple as attend to a legit customer complaint, and you smirk and chirp in zulu while your customers are abused by impatient queuers, due to YOUR error.</p>
Is this an automated reply?? Still no feedback other than the pathetic effort above. And still, I wonder if the relevant people even know that there is an issue that needs attention. I have been to the Ladysmith Pick 'n Pay again, with the same result as described previously. And again had to endure your staff's zulu comments and smirks and giggles, and looks from queueing customers. If it wasn't that my cats ate food I can only get from you, I would have now been able to completely avoid this ****ing shop. I should check if I can find the catfood online, at least there I won't be abused by your staff and ******* technology
Is this an automated reply?? Still no feedback other than the pathetic effort above. And still, I wonder if the relevant people even know that there is an issue that needs attention. I have been to the Ladysmith Pick 'n Pay again, with the same result as described previously. And again had to endure your staff's zulu comments and smirks and giggles, and looks from queueing customers. If it wasn't that my cats ate food I can only get from you, I would have now been able to completely avoid this ****ing shop. I should check if I can find the catfood online, at least there I won't be abused by your staff and ******* technology
Dear Mr Andries Nortje
I do apologise for no-one responding to your complaint.
I have re-escalated your complaint through to our KZN regional office ; you will receive feedback in due course.
Kind Regards
Marise Brown
Dear Mr Andries Nortje
I do apologise for no-one responding to your complaint.
I have re-escalated your complaint through to our KZN regional office ; you will receive feedback in due course.
Kind Regards
Marise Brown
Still nothing...And still the problem has not been corrected. And still being treated like a ******** by your staff. Pick 'n Pay blows. Wish I could choose 0 stars... I hate you Pick 'n Pay
Still nothing...And still the problem has not been corrected. And still being treated like a ******** by your staff. Pick 'n Pay blows. Wish I could choose 0 stars... I hate you Pick 'n Pay