BN
Bonginkosi N
1 reviews | Active since Mar 2025
28 Mar 2025, 23:33
Call ref *** not completed!
My order was delivered with missing items and when i complained I was given ref number *** but this call was closed and declared complete without any action taken. What kind of poor service is this? Resolve the query first then close the call.
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Replies (3)BN
Bonginkosi N's updateReviewer Update
31 Mar 2025, 08:22It's been three days since i complained and i haven't received even acknowledgement of my complaint. No reply whatsoever from Pick N Pay
BN
Bonginkosi N's update31 Mar 2025, 08:22
Reviewer Update
It's been three days since i complained and i haven't received even acknowledgement of my complaint. No reply whatsoever from Pick N Pay
BN
Bonginkosi N's updateReviewer Update
01 Apr 2025, 23:39I have been given another ref number *** but the query has not been resolved yet
BN
Bonginkosi N's update01 Apr 2025, 23:39
Reviewer Update
I have been given another ref number *** but the query has not been resolved yet
Pick n Pay's replyOfficial
19 Apr 2025, 15:25Hi Bonginkosi,,
Kindly accept my sincere apology for any difficulties experienced with your Asap order & for the delay in response to your post.
Kindly note we have processed a refund of R467,93 for the items, this credit should reflect in your wallet immediately. You are welcome to use this credit on your next order.
Alternatively, you can request an EFT payout which will take between 3-7 working days to reflect into your bank account. Should you need any assistance with requesting the EFT payout, do not hesitate to respond to this email and I will gladly assist.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Kindly accept my sincere apology for any difficulties experienced with your Asap order & for the delay in response to your post.
Kindly note we have processed a refund of R467,93 for the items, this credit should reflect in your wallet immediately. You are welcome to use this credit on your next order.
Alternatively, you can request an EFT payout which will take between 3-7 working days to reflect into your bank account. Should you need any assistance with requesting the EFT payout, do not hesitate to respond to this email and I will gladly assist.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply19 Apr 2025, 15:25
Official
Hi Bonginkosi,,
Kindly accept my sincere apology for any difficulties experienced with your Asap order & for the delay in response to your post.
Kindly note we have processed a refund of R467,93 for the items, this credit should reflect in your wallet immediately. You are welcome to use this credit on your next order.
Alternatively, you can request an EFT payout which will take between 3-7 working days to reflect into your bank account. Should you need any assistance with requesting the EFT payout, do not hesitate to respond to this email and I will gladly assist.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Kindly accept my sincere apology for any difficulties experienced with your Asap order & for the delay in response to your post.
Kindly note we have processed a refund of R467,93 for the items, this credit should reflect in your wallet immediately. You are welcome to use this credit on your next order.
Alternatively, you can request an EFT payout which will take between 3-7 working days to reflect into your bank account. Should you need any assistance with requesting the EFT payout, do not hesitate to respond to this email and I will gladly assist.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,