Call centre dyslexia?

We ordered groceries online, as we always do. We had deliveries to our adress before. We had a delivery scheduled for today a specific time. They confirmed via sms to say they are coming during that time. When they were more than one hour past cut-off time we got worried and called PnP.

I'm not sue what the education level is of the call-centre staff, or what training they get, but this lady who took the call could not get our order # ***9 right- she kept on getting the digits wrong, then accused us of not giving her the "right" details (cellphone #, email address, address etc.) She obviously looked at the wrong profile! With all diue respect- it sounded like she had dyslexia or maybe a **** Matric- sorry to say.

The driver then arrived 10 mins later, explaining that his van-brakes gave in- so there was a resonable explanation for it, and we obviously don't mind. In fact, our PnP driver/ courier has always been hardworking and wonderful, with sweat dripping from his brow!

BUT sorry we cannot say the same about the call-centre staff. When she, after much effort, and after us repeating our information over and over, got to our order, it was just the usual cliché (useless and meaningless) "we apologise for any inconvenience caused" Ja, sure, w-e b-e-l-i-e-v-e you)