SJ
Sonia J
1 reviews | Active since Dec 2022
27 Nov 2023, 13:02
call centre calls keep dropping
Hi I did an order online and the address is not correct as I moved a few months ago. I called your call centre and they keep dropping the calls. I sent a message on facebook and still no reply. Please can you call me or change my delivery address. I need this order by Wednesday please.
Your Invoice *** for Order #***
Helpful (0)
Replies (5)0
Replies (5)
Pick n Pay's replyOfficial
27 Nov 2023, 16:48Hello Sonia,
Thank you for your reaching out to Pick n Pay Customer Care Team. Kindly note that you would be required to contact Fresh desk.
Fresh desk is the call center which assists in the Online and instore Clothing division.
The details for them are as follows:
Thank you for your reaching out to Pick n Pay Customer Care Team. Kindly note that you would be required to contact Fresh desk.
Fresh desk is the call center which assists in the Online and instore Clothing division.
The details for them are as follows:
- Tel: ***
- Email: ***
Best regards,
Pick n Pay's reply27 Nov 2023, 16:48
Official
Hello Sonia,
Thank you for your reaching out to Pick n Pay Customer Care Team. Kindly note that you would be required to contact Fresh desk.
Fresh desk is the call center which assists in the Online and instore Clothing division.
The details for them are as follows:
Thank you for your reaching out to Pick n Pay Customer Care Team. Kindly note that you would be required to contact Fresh desk.
Fresh desk is the call center which assists in the Online and instore Clothing division.
The details for them are as follows:
- Tel: ***
- Email: ***
Best regards,
SJ
Sonia J's updateReviewer Update
27 Nov 2023, 17:30I am not able to view your reply. I need this order to be canceled please because I did do another order.
SJ
Sonia J's update27 Nov 2023, 17:30
Reviewer Update
I am not able to view your reply. I need this order to be canceled please because I did do another order.
Pick n Pay's replyOfficial
29 Nov 2023, 13:17Hello Sonia,
Thank you for your response.
Kindly note that we have escalated your query off to our Online Clothing department for cancellation of your order.
Once feedback is received we will be in touch with you
.
For your records, please see reference number- ***.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
The Pick and Pay Team
Thank you for your response.
Kindly note that we have escalated your query off to our Online Clothing department for cancellation of your order.
Once feedback is received we will be in touch with you
.
For your records, please see reference number- ***.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on ***
- Email us on: ***
The Pick and Pay Team
Best regards,
Pick n Pay's reply29 Nov 2023, 13:17
Official
Hello Sonia,
Thank you for your response.
Kindly note that we have escalated your query off to our Online Clothing department for cancellation of your order.
Once feedback is received we will be in touch with you
.
For your records, please see reference number- ***.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
The Pick and Pay Team
Thank you for your response.
Kindly note that we have escalated your query off to our Online Clothing department for cancellation of your order.
Once feedback is received we will be in touch with you
.
For your records, please see reference number- ***.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on ***
- Email us on: ***
The Pick and Pay Team
Best regards,
SJ
Sonia J's updateReviewer Update
11 Dec 2023, 13:34THIS QUERY IS STILL NOT RESOLVED, NOBODY AT PICK N PAY CAN ASSIST. THIS IS PATHETIC.
I WANT MY REFUND FOR THE CLOTHING I DID NOT RECEIVE, AS I AM TYPING I HAVE BEEN PUT ON HOLD 10 MINUTES AGO AND STILL HOLDING. I SPOKE WITH THAAKIRAH THIS MORNING AND SHE SAID THEY WOULD RETURN MY CALL AND STILL NO ONE HAS.
I WANT MY REFUND FOR THE CLOTHING I DID NOT RECEIVE, AS I AM TYPING I HAVE BEEN PUT ON HOLD 10 MINUTES AGO AND STILL HOLDING. I SPOKE WITH THAAKIRAH THIS MORNING AND SHE SAID THEY WOULD RETURN MY CALL AND STILL NO ONE HAS.
SJ
Sonia J's update11 Dec 2023, 13:34
Reviewer Update
THIS QUERY IS STILL NOT RESOLVED, NOBODY AT PICK N PAY CAN ASSIST. THIS IS PATHETIC.
I WANT MY REFUND FOR THE CLOTHING I DID NOT RECEIVE, AS I AM TYPING I HAVE BEEN PUT ON HOLD 10 MINUTES AGO AND STILL HOLDING. I SPOKE WITH THAAKIRAH THIS MORNING AND SHE SAID THEY WOULD RETURN MY CALL AND STILL NO ONE HAS.
I WANT MY REFUND FOR THE CLOTHING I DID NOT RECEIVE, AS I AM TYPING I HAVE BEEN PUT ON HOLD 10 MINUTES AGO AND STILL HOLDING. I SPOKE WITH THAAKIRAH THIS MORNING AND SHE SAID THEY WOULD RETURN MY CALL AND STILL NO ONE HAS.
Pick n Pay's replyOfficial
12 Dec 2023, 14:55Hi Sonia,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are doing a follow up on your complaint with our Clothing Team.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are doing a follow up on your complaint with our Clothing Team.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply12 Dec 2023, 14:55
Official
Hi Sonia,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are doing a follow up on your complaint with our Clothing Team.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are doing a follow up on your complaint with our Clothing Team.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,