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andrewmalcolm A

1 reviews | Active since Jul 2013

28 Apr 2017, 08:22

Cahiers in rush anc costing the client bank charges

<p>Paying my municpal account with my credit card. Cashier, in such a rush, selected cash as the method of payment. Then processed a cash withdrawal for the amount. This is now costing me bank charges for the cash withdrawal on my credit card and I am losing out on the ABSA rewards i would have because she processed the transaction correctly</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply28 Apr 2017, 09:39
Official

Good day Andrew,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas