JH
Joan H
1 reviews | Active since Aug 2014
04 Mar 2015, 11:46
Cadbury Special
I purchased 2 Cadbury Bubbly 150g chocolates today as there was a sign stating '2 for R 35 150g Cadbury Chocolates (excludes Wholenut, Fruit and Nut and Bournville)' and when I got my slip I saw I was being charged the normal price. When I asked about the special they went off to the chocolates aisle and came back and said that it doesn't apply to this one and I should buy a Top Deck instead. I told them that that is not what the sign says, it doesn't state anything about excluding the Bubbly. So I told them to just remove it and then I had to go to the front and fill in my details and waste my time just to get my money back for something that was falsely advertised.
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Replies (1)Pick n Pay's replyOfficial
04 Mar 2015, 13:09Hello heijoan@,
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Pick n Pay's reply04 Mar 2015, 13:09
Official
Hello heijoan@,
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
