Bye Bye PnP One line

Order on line thinking it would save me time. PnP On Line Shopping what a disgusting experience and then your on line Help Call centre is even worse. My order did not arrive on the designated day or time as arranged. My Personal Shopper, will not name him but he got the order wrong. So, my order was delivered when I was not at available to check it and got the wrong stock. Tried to sort it out by emailing them, no response, tried calling, the person who answered put the phone down, when she heard my problem. Phoned again, same procedure. Third time Lucky Right? No wrong, the lady tells me the manager cannot talk to me and she cannot gaurantee that he will phone me back but will escalate my email. What a waste of time. Bye Bye PnP, You and your service leave a horribly bad experience and you have lost me as a customer. Next stop FB.